(Scroll down the page to read each one)
What is your Return Policy:
Here is our Return Policy Page.
What Is Your Refund Policy On Animations, Music, Software, Sound Effect, Stock Photos, Videos, DVD's and Stock Footage?
There are NO refunds on animations, music, software, sound effects, stock photos, videos, DVD's, and stock footage since they can be copied
still used after the masters have been returned. Defective items will items will be exchanged for the EXACT same item. There are NO exceptions
to this policy.
Privacy Policy
Here is our Privacy Policy Page
Payment Questions
We accept Visa, MasterCard, Discover, American Express, Money Orders, PayPal (see below) for USA and Canada orders.
International Orders we accept ONLY PayPal.
Price Quotes
This page explains how to generate a price quote.
Shipping Questions
What shipping methods do you use?
We ship via FedEx and the Post Office. Here is More Information on Shipping Rates and Options.
Do you ship international?
Yes. Please Note: International orders (except Canada) MUST be paid with PayPal.
If we give you our FedEx number can you charge that?
No that is not an option with our current software.
Please note: Any package that is refused or undeliverable, you will be charged for the returned shipping cost along
with the original shipping cost and a 15% restocking fee. Return shipping costs are equal to the original shipping costs. Your refund
will be less these charges. NO exceptions to this. The customer assumes all responsibilities.
If I return a product do you refund the shipping charges?
No, we only refund the price of the product, less any restocking fees. There are NO refunds on animations, music, software, DVD's, stock photos or
stock footage. See the first question at the top of the page for more information. If you are an international customer and you paid broker
fees, taxes, etc., you will need to contact the carrier in your country to see what their policy is. We don't collect this, so we don't refund it.
Normal FedEx Ground Transit Time:
West Coast - Approx. 6 to 8 business days
Midwest - Approx. 4 to 6 business days
Northeast - Approx. 3 to 4 business days
Southeast - Approx. 2 to 3 business days
(Florida 1 to 2 business days)
Business Days = Monday thru Friday and does not count the day the item was shipped on.
FedEx Delivery Guarantee
The guarantee DOES NOT apply to FedEx shipments that contain incorrect or incomplete addresses, FedEx shipments that are delayed due to causes
beyond FedEx’s control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the
shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities;
insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security
regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest;
disruptions in air or ground transportation networks; and natural disasters. Studio 1 Productions is NOT responsible for delays in
shipments caused by FedEx, or incorrect or incomplete address information.
Once FedEx, the Post Office or shipping carrier shows the package has been Delivered the customer will assume all responsible for the package.
Studio 1 Production will not be held responsible for any package lost, stolen or missing once FedEx, the Post Office or the shipping carrier
shows the package has been delivered.
Can I purchase just a single Animation or Stock Footage Clip?
All Animations and Stock Footage are only available as a collection, therefore you must buy the entire disk. All of the Animations and Stock Footage are already burned onto DVD's or CD's and are ready to ship.
Can I download the Animations or Stock Footage ?
We provide you with high quality, uncompressed animations and stock footage, therefore, due to the large file sizes, downloading is not an
option. Some of the animation packages come on 3 DVD's, this is over 14 gigabytes. Even single animation clips are very large, some being 300 megabytes to 1 gigabyte for each clip.
If you have any other questions, please feel free to call us. Our phone number is below.