Return Policy

If you have any questions call us at 888.255.9944.

We are happy to assist you in any way we can.  If you have any questions about the product you purchased from us, please feel free to contact us.  We will be happy to assist you.

Download Products
We provide demos for all download products such as, PSD Logos, videos. music, sound effects, stock footage, stock photos, software and animations.  Therefore, these items are non-refundable.  If you have a problem with a download product, we can provide you with an additional download link for the exact same item.  Please understand, there are NO exceptions to this policy.

Physical Products
The Warranty and Return Policy is at the bottom of each product page.  If you have modified any item in anyway, it is no longer returnable for refund or exchange. This includes, but is not limited to, writing on the product or labeling the product or any alterations to the product or labels on the product.  Some products contain a serial number.  If your product does and it has been removed or altered, you warranty and return option will be voided.

If you need service on a product or to exchange a product or to return a product please call 888.255.9944 for a return authorization (RA) prior to returning a product. When obtaining a RA#, we need the following information: The invoice number (if possible) and your name and telephone number along with the area code.

Please Note: Our shipping department will refuse any product returned without a return authorization number next to the shipping label. Studio 1 Productions is not responsible for return shipping costs, lost or damage returning packages. We are not able accept C.O.D.’s for returned items. Please insure all returns. We suggest Fed EX, UPS, and the post office.

Important Note:
All electronic items returned must be double boxed or No Refunds or Exchanges or Repairs. If you are unsure, double box it. DO NOT ship ANY products in bubble or padded envelopes or shipping bags.

When shipping use ONLY corrugated cardboard boxes.
It is best to save the shipping box the product came in. Any package that comes back to us in a bubble or padded envelope or in a shipping bag will be refused and the warranty will be voided. Again, please only ship in a corrugated cardboard box. As you can guess, we have had some problems with people not properly packing products and then they get upset with us when it arrives to us damaged.

LED Video lights MUST be bubble wrapped and then placed into a card board box for shipping, otherwise the warranty will be voided.

Returns for Credit or Exchange:
All returns for credit or exchange MUST be back to us with in 30 days of purchase.  RA # numbers are only good for 10 days from date of issue. We are sorry, but we will not allow exceptions to this due to those who try to abuse our return policy.

  • Any product being returned for credit or exchange must be in brand new condition, just like it was when you received it, with all parts, manuals, original boxes, etc. all in brand in condition, otherwise we will not be able to issue a credit or exchange the item. If you paid by a credit card, we can only credit that particular credit card back.  Credits or refunds will be less the restocking fee and any shipping costs.
  • Do not write, label, mark, tape or in anyway deface the product being returned. This also applies to the product box and/or instructions. We will NOT be able to give you are credit or exchange if it is not in brand new condition.
  • You must include a copy of your invoice. Please make sure the address and phones on the invoice for you are correct.
  • Only the price of the product will be credited or refunded.  SHIPPING CHARGES WILL NOT BE CREDITED or refunded. Please allow up to 7 days for credits to be processed, this is due to ALL products must be tested by our service techs before credit is issued. If you are an international customer and you paid broker fees, taxes, etc. You will need to contact the carrier in your country to see what their policy is. We don’t collect this, so we don’t refund it.  Non-Studio 1 Brand products carry a 15% restocking fee. Credits or refunds will be less the restocking fee and any shipping costs.
  • All packages must be properly packed to prevent damage to product being returned. Any item that is not properly packed and has sustained damaged during return shipping will be returned to you as is. So please make sure the items are properly packed. As you can guess, this is a major problem for us.
  • All electronic items returned must be double boxed. If you are unsure, double box it. DO NOT ship products in bubble or padded envelopes or shipping bags. Please use ONLY corrugated cardboard boxes. It is best to save the shipping box the product came in.
  • Any package that comes back to us in a bubble or padded envelope or in a shipping bag will be refused. Again, please only ship in a corrugated cardboard box.
  • For products with a serial number, the serial number must not be removed or altered in any way, otherwise, there will be no refund or exchange.

Returns for Repair:

  • You must include a copy of your invoice. Please make sure the address and phones on the invoice for you are correct.
  • Any item that is being returned for repair, either in warranty or out of warranty, must include $15 for return shipping
  • Out of Warranty Repair cost – When you call for an RA number, most of the time we can give you an estimate, if not, we will call you once we have check out the product.
  • Some products carry a manufacturer’s warranty and the item should be sent to directly to them. When you call for an RA number, we will inform you if you need to send the item to us or to the manufacturer.
  • All packages must be properly packed to prevent further damage to product being returned. Any item that is not properly packed and has sustained damaged during return shipping will be returned to you as is. So please make sure the items are properly packed. As you can guess, this is a major problem for us.
  • All electronic items returned must be double boxed. If you are unsure, double box it. DO NOT ship products in bubble or padded envelopes or shipping bags. Please use ONLY corrugated cardboard boxes. It is best to save the shipping box the product came in.
  • Any package that comes back to us in a bubble or padded envelope or in a shipping bag will be refused. Again, please only ship in a corrugated cardboard box

Please note:
Any package that is refused or undeliverable, you will be charged for the returned shipping cost along with the original shipping cost and a 15% restocking fee. Return shipping costs are equal to the original shipping costs. These charges will be deducted from your refund. Sorry, but NO exceptions to this.

If you need further assistance, please feel free to call us at 888.255.9944 or Contact Us and drop us a email.